Customer Support

Ownership

Cabinet and Bath Hardware, Decorative Hooks & Wall Plates

When necessary, cabinet hardware is best cleaned with warm water, mild soap and a soft cloth.

 
Functional Hardware

Hinges
If needed, Amerock hinges and other functional hardware can be wiped with a clean soft cloth. There is no maintenance necessary to ensure the functionality of the product. Many hinges have been lubricated to ensure optimal performance and long-lasting durability. The product should not be exposed to extreme temperatures, chemicals or solvents, excessive dirt or sawdust or any staining material. Such exposure may break down the composition of the lubricating agent and negatively impact the performance of the product.

 

Drawer Slides
Drawer slides have been engineered for use indoors. They have been lubricated at the factory to ensure the expected life of the slide. To clean the slides, periodically wipe with a soft cloth being careful not to remove grease on the slides during cleaning as it may shorten the life of the product and prevent smooth operation. The lubrication present on the slides is needed to ensure optimal operation and long life of the slides. The performance of the slides can also be negatively impacted by extreme temperatures, which can cause the lubrication to break down. Also, be wary of excessive humidity, chemicals, over spray of stains and lacquers used in cabinet making, sawdust, dirt, and other particles that can come in contact with the slides.

 
Nova Wildcat Amerock, LLC Limited Warranty

Nova Wildcat Amerock, LLC ("Amerock") warrants that all Amerock® products will be free from defects in material and workmanship for as long as you, the original purchaser, own the product. This warranty is effective as of June 15, 2020 and supersedes all previous written Amerock warranties. If an Amerock product is found to have a defect in material or workmanship during the warranty term, Amerock will send to the original purchaser, without charge, a new replacement product of the same or comparable style and quality.

 
Warranty Limitations:

Because Amerock cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Amerock products that were purchased from Amerock or an Amerock authorized seller, unless otherwise prohibited by law. Amerock reserves the right to reject warranty claims from purchasers for Amerock products purchased from unauthorized sellers, including unauthorized Internet sites.

There are no warranties beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty does not include removal or installation of Amerock products, which are the responsibility of the original purchaser. The Amerock warranty does not cover product failure caused by normal wear and tear, product misuse or abuse, improper installation, improper cleaning, accident, natural disaster, corrosive air, outdoor use, or alteration of any kind.

All Amerock finishes are hand crafted and held within a tight range of color variation. Slight variations in finish are not considered defects in material or workmanship.

Under no circumstances shall Amerock be liable for any special, incidental, or consequential damages based upon breach of this warranty, breach of contract, or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 
How to File a Warranty Claim:

Purchasers who wish to make a claim under this warranty and receive a replacement product should:

  • Contact Amerock Customer Service by calling 1-800-435-6959 or emailing [email protected] Please have information available regarding where and when you purchased your product.
  • Amerock Customer Service will review your warranty claim and contact you in a timely manner.
  • In connection with processing your warranty claim, you will be required to provide Amerock a proof of purchase, and you may be asked to mail your product to Amerock. Please send your proof of purchase by email to [email protected] or by mail to the address below and your product (if requested) to the address listed below. Be sure to include your contact information - name, address, phone number, email address with your proof of purchase and any returned product. You are responsible for any costs incurred in connection with mailing these items to Amerock. Amerock is also not responsible for items lost in shipping. As such, we recommend using a carrier that provides tracking and delivery confirmation.
  • Send the package, prepaid, to:

Amerock Customer Service
10115 Kincey Avenue, Suite 210
Huntersville, NC 28078

This warranty gives you specific legal rights, and you may have other rights which vary from State to State.

RESOURCES

Allison by Amerock

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2020 Couture Collections

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Euro Contemporary Collections

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Bath Accessories Brochure

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Why Amerock Brochure

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Appliance Pulls and Wall Plates

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2018
Spotlight Catalog

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Amerock Functional Catalog

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Amerock Commercial Catalog

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Amerock
Full Line Catalog

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Installation instructions and printable mounting templates are found on product specific detail pages within the ‘Installation Instructions’ section (where available).

How to Find Amerock on 2020
 

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How to Find Amerock on Envision
 

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Frequently Asked Questions

You can view and download all catalogs online at www.amerock.com

Use the search bar to type in a description, or narrow your choices by selecting from the left-hand drop down menu to narrow your search.

We list the country of origin for all Amerock products on the packaging.

The Guardian Lifetime Guarantee represents the highest quality standards on select Amerock decorative hardware styles. For additional information on the Amerock Guardian Lifetime Guarantee, please visit the warranty section of our website.

We do not recommend our products for outside use. They are rated for indoor use only.

“BP” stands for Break Pack, which is a supply chain term used to describe that the order will not require a bulk quantity purchase.

The base or primary material used in our products is die cast zinc with either an electroplated or painted finish covered with a clear protective coating. Other metals (brass, aluminum, steel) and materials such as plastic, glass, ceramic and porcelain are also base materials used in our product. Base material content for a specific product can be found on www.amerock.com.

Any product that is not brass, carbon steel, or zinc material may be safe to use. Contact Customer Service for further help.

When necessary, all Amerock hardware is best cleaned with warm water, mild soap and dried immediately with a soft cloth.

If your current hole pattern is smaller than your new pull size, then use a backplate. The backplate will cover the old holes. If your current hole pattern is larger than your new pull size, then you can use a backplate or one of our decorative pulls with a large footprint that will cover the old holes.

Yes. See question regarding narrowing search results above.

Amerock offers appliance pulls sized 8in, 12in and 18in - measured center-to-center. These are oversized pulls that can be used, not only on appliances, but also on cabinet doors and drawers to create an on-trend look.

All appliance pulls come with pairs of #10-24 screws in 5 lengths: 3/4in, 1in, 1-1/4in, 1-1/2in, and 1-3/4in plus 2 washers.

Please refer to your appliance manufacturer’s instruction guide for installation of after-market hardware. Professional installation is recommended.

There are 3 basic door types: 1) FLUSH- door is inset into the frame so the door and frame are flush with each other. 2) INSET – part of the door insets into the frame and part overlays the door. In other words, the back of the door is routed out around the edge, usually 3/8" by 3/8". 3) OVERLAY- the back of the door is flat and it overlays the frame.

We recommend the number of hinges to use based on a ¾” thick cabinet door height. 1-35”= 2 hinges, 35-65” =3 hinges, 65-85”= 4 hinges and 85-100” = 5 hinges.

We offer a wide variety of hinges to match our knobs and pulls. Please keep in mind that not all of the hinges are available in all finishes and styles. To find out if a certain piece of our hardware is available in a specific finish, please refer to the Catalog or call Customer Service at 800-435-6959.

A load rating determines the maximum amount of weight a set of drawer slides can handle under normal usage. Load rating is based on an 18" drawer slide; remove so load rating for short and longer drawer slides may vary slightly.

The best way to determine what type of drawer slide that you have is to match up the color, length and hole patterns with available slides.

The cabinet door overlay is the distance that the cabinet door extends past the door opening in all four directions in order to cover it. However, this distance may not be exactly equal on all four sides. So in order to accurately measure this:

  1. Close the cabinet door.
  2. Use a pencil to make a light mark on the cabinet frame using the edge of the door as your guide. Make sure you do this on the hinge side of the door.
  3. Open the door and measure from that mark over to the edge of the face frame.

NOTE: This measurement is normally in the range of 1/4" to 1-1/2".

Service & support

Contact us

Customer Service

10115 Kincey Avenue, Suite 210, Huntersville, NC 28078

P: 1.800.435.6959

F: 1.800.618.6733

8:00am - 6:00pm (EST) Monday - Friday

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